Returns & Refunds
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To start a return, you can contact us at support@bainely.com. If your return is accepted, you will have to arrange courier services with a tracked shipping label to send us back the item(s). Please note that customers are responsible for all return shipping fees.
You can always contact us for any return questions at support@bainely.com.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To start a return, you can contact us at support@bainely.com. If your return is accepted, you will have to arrange courier services with a tracked shipping label to send us back the item(s). Please note that customers are responsible for all return shipping fees.
You can always contact us for any return questions at support@bainely.com.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.